Thank you for visiting the Made In Germany website and shopping with us. The following are the Terms and Conditions that constitute our Shipping Policy.
This policy is to be read in conjunction with our Made In Germany Terms and Conditions.
DELIVERY PROCESSING TIME
We will endeavour to dispatch all orders upon receiving the order confirmation, and are then processed the next business day. Orders are not shipped or delivered on weekends or public holidays, or in the event of unforeseen circumstances.
Our order processing runs from Monday to Friday every week, unless notified on our website of closures or delays, but there are no processing runs on weekends or public holidays.
All orders placed before midday (12pm AEST), Monday to Friday (Sydney metro, Melbourne metro, and Brisbane metro areas and surrounds, with the exception of WA, SA & NT) are generally dispatched on the same day.
If we are experiencing a high volume of orders due to sales and/or peak trading periods (and dependent on public holidays), deliveries may be delayed by 48hrs (two business days) – so please keep this in mind if you are purchasing and allow additional days in transit for delivery.
Standard postage in Australia is 3 to 7 days and Express postage being 1 to 3 days.
If there will be a significant delay in shipment of your order, we will endeavour to notify you via Email or via our Made In Germany website.
If a product is unavailable, you may still be able to add this to your cart but please note that there may be a delay in processing.
Although express services are fast, unfortunately we can’t guarantee timing as it depends on the destination.
Occasionally, carriers experience delays and as much as we don’t like it, these are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
Upon successful completion of your order, you will receive a confirmation Email containing details to track your order. All orders require a signature upon delivery. If you are not at the delivery address to sign for your order, the freight company will leave a notice for collection card with details on how you can collect your delivery.
We offer our customers nation-wide, FLAT $10.00 SHIPPING* on all orders. We use a range of carefully selected freight companies across Australia. Your item/s will be sent via the freight company we deem to be most efficient. The shipping charges for your order will be calculated and displayed at checkout.
DANGEROUS GOODS DECLARATION
Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents, and aerosols.
Depending on the size of the order, we may split the Dangerous Goods items of the original and send them separately. This process does not slow the order-handling time-frame at MIG Online, however in some cases, the shipping carrier may take a little longer to deliver your order to you.
All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched.
Unfortunately, we cannot accept returns or exchanges of Dangerous Goods items as all necessary paperwork does not cover return freight unless the delivery is subject to Australian consumer laws. If you would like any further information, please do not hesitate to contact our friendly customer service team.
Should you wish to return an order, please see our Returns & Exchange Policy for more information. You will need to download and complete the Returns Form and send it with your parcel.
If you have any questions, comments or queries please feel free to email us at [email protected] or refer to our other policies or terms and conditions on this website.